Refund policy

Introduction:

we are committed to providing the highest quality online Nikah services. We understand that situations can change, and we want to ensure that you are completely satisfied with your experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Eligibility for Refunds:

Refunds may be granted under the following circumstances:

1. Service Cancellation:
If you need to cancel your online Nikah service, you may be eligible for a refund, provided the cancellation is made within a specified time frame before the scheduled ceremony.

2. Service Not Delivered:
If we are unable to deliver the online Nikah service due to technical difficulties on our end, you may be eligible for a full refund.

3. Dissatisfaction with Service:
If you are not satisfied with the quality of our service, please contact us within 7 days of the ceremony. We will review your concerns and determine if a partial or full refund is warranted.

Non-Refundable Circumstances:

Refunds will not be issued in the following cases:

1. Late Cancellation:
If you cancel the service less than 24 hours before the scheduled ceremony, a refund will not be provided.

2. Completed Services:
Once the online Nikah ceremony has been completed and the digital certificate has been issued, the service is considered delivered and non-refundable.

3. Change of Mind:
Refunds will not be issued if you change your mind after the service has been provided or after the cancellation period has passed.

How to Request a Refund:

To request a refund, please follow these steps:

1. Contact Us:
Email us at info@onlinenikahpro.com with your order details, including your full name, email address, and the date of the scheduled ceremony.

2. Provide Reason for Refund:
Clearly explain the reason for your refund request. If applicable, include any supporting evidence or documentation.

3. Refund Review:
Our team will review your request and respond within 3-5 business days. We may ask for additional information if needed.

4. Refund Approval:
If your refund request is approved, the refund will be processed using the original payment method. Please allow 7-10 business days for the funds to appear in your account.

Partial Refunds:

In some cases, a partial refund may be granted. For example:

• If the ceremony has been partially conducted but not completed due to unforeseen circumstances.

• If additional services (e.g., pre-marriage counseling) were not provided as agreed.

Refund Processing Time:

Once a refund is approved, we will process it promptly. Please note the following timelines:

• Refund Approval: 3-5 business days

• Refund Processing: 7-10 business days (depending on your payment provider)

Contact Information for Refunds:

For any questions or to initiate a refund request, please contact us:

• Email: info@onlinenikahpro.com

• Phone: +92-336-9778150

Amendments to This Policy:

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about our refund practices.